Understanding the role of a Patient Driven Leader

Introduction: To build patient trust and overcome your organizational challenges, your leadership team needs to realize their roles as team members. Along with leadership, everyone in the organization requires straightforward, essential leadership and business skills that deliver the perspective that their roles greatly affect how they can best serve their patients.

Purpose: Dr. Wong and The Bedside Trust faculty will begin guiding you through the Trusted Colleague Practice™ while emphasizing the importance of everyone in your organization becoming a trusted team member. This process begins to enable leadership to ensure every individual shows up as a leader in their role with more capacity to fulfill their jobs.

Process: Interactive Workshops and Team Activities for Administration, Physicians and Management.

Outcome: Your leadership team/physicians will acquire substantive knowledge and buy-in for the relationship between role and job, and understand that gaining patient trust depends on instituting this knowledge organization-wide. Physicians and leaders will fully understand their roles by learning how to function as T.R.U.S.T.E.D. Colleagues.

Realizing Job vs. Role:

Re-prioritizing our roles and leveraging the Trusted Colleague Practice™ to create the conditions that promote patient trust and are essential to teamwork.

Introduction: As leaders, we're responsible for giving patients trust, and the only way to build patient trust is to equip physicians, nurses, administrators and staff members to work as trusted teams. This level of the Trusted Colleague Practice™ guides everyone on how to show up and have more safe, effective conversations; this is where improved patient safety, quality, engagement and alignment begin.

Purpose: To create conditions where the rest of your workforce has clarity of role and purpose (Role vs. Job). Putting role into context gives everyone a clear understanding of their personal mission and how it aligns with the organizational mission. While building team and patient trust, this is the starting point of true organizational engagement. It instills the skills needed for everyone to show up as determined leaders and collaborative problem solvers.

Process: Interactive workshops, team activities for your entire workforce.

Outcome: Firmly sets the stage for self-organized teams through a proactive approach of engaging your workforce in their roles. The entire workforce begins showing up as determined, trusted leaders with more capacity to do their jobs.

The trickle down trust effect of Patient Driven Leadership:

New roles position teams to solve organizational problems.

Introduction: Once your workforce organizes its leadership approach into a daily practice, that adopts the same set of personal values, behaviors and conditions, you'll realize proactive, self-organized teams positioned to meet organizational goals.

Purpose: To leverage role clarity and meet organizational needs by acquiring the specialized skills needed to segue from individual problem solvers to self-organized collaborative teams.

Process: Key internal stakeholder sessions and management led workshops.

Outcome: As determined leaders, your physicians, nurses, staff and administrators will leverage role clarity both individually and as teams in order to achieve organizational goals. By practicing shared personal values, your workforce will begin to show up on the "same page," and work with the common vision that's needed to foster patient trust.

Giving Patient Driven Leadership a life of its own:

A pragmatic approach to cultural transformation.

Introduction: When organizations build a culture of Patient Driven Leaders with the same rigor used to solve operational challenges, operational challenges are solved and often prevented.

Purpose: Using the knowledge we gained to become Patient Driven Leaders in the previous steps to embed a comprehensive set of strategies, tactics and tools that ensure the Trusted Colleague Practice™ is properly operationalized and utilized. Including but not limited to: reward and recognition programs, leadership development, on-boarding, physician/hospital relations, employee engagement, operational inefficiencies, performance, quality and patient safety.

Process: Leadership guidance and implementation sessions designed for administration and key stakeholders.

Outcome: The Trusted Colleague Practice™ creates patient and organization wide trust, resulting in the ability to solve problems as teams.

Bringing Patient Driven Leadership to your hospital >>