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Discovery Forums

Discovery Forums become highly involved experiential environments where your members realize how to distinguish between treating the symptoms and curing the root cause of your member's problems. These "real time" question/answer sessions result in swift solutions ready to take home and apply. As a leader, you'll acquire clarity and an improved ability to make decisions specifically based on treating the source of your challenges.

While geared specifically toward your audience, our problem solving idea exchanges also define issues that heavily impact our industry on a daily basis. This proactive approach gives your members the ability to move forward with their own challenges, while preventing future problems to manifest.

Media Center

Introduction to Patient Driven Leadership

What matters most to patients?

What matters most to physicians?

What matters most to everyone?

Defining Role Clarity

Dystrust

Group Problem Solving

The Leadership Workup

 

Watch Dr. Wong address the 2011 Connecticut Hospital Association Leadership Conference
CLICK HERE to watch video (1:27 - Start can take up to 1 minute)

Watch Dr. Wong address Sisters of Providence Health System, The Excellence Forum.
CLICK HERE to watch video (1:08 - Start can take up to 1 minute)

Dr. Brian Wong

Listen to Dr. Brian Wong speaking at the NRC Picker Symposium (1:20)
CLICK HERE to listen


  • Failed physician partnerships poor physician staff relations
  • Lack of traction and buy-in for initiatives
  • Lack of employee engagement
  • Suboptimal performance in clinical quality and patient safety
  • Suboptimal performance in patient, employee or physician satisfaction
  • Throughput bottlenecks and other operational inefficiencies
  • unproductive physician hospital relations
  • Deteriorating financial performance
  • Initiative overload

Our interactive sessions define issues that heavily impact our industry on a daily basis. We provide clarity of the symptoms challenging us, and a curative method to solve our problems. Our highly engaging approach instills passion and leaves our audiences with take home tools.

The list above is just the beginning. Please call us to discuss your specific needs.

Click here to learn more about our Step By Step process and our follow-up program, Take Home Tools.

What We Do

Our forums and retreats help healthcare leadership discover and understand the root cause of their problems and create curative solutions based on what matters most to patients.

Discovery Forum formats include:

  • 1-2 day board and executive retreats
  • Full and half-day workshops
  • Specialized break-out sessions

Who We Talk To

We speak to leaders in healthcare - executives, physician leaders, board members, administrators and nurses.

The Benefits

Our workshops and retreats help healthcare leadership discover and understand the root cause of their problems, and create curative solutions. You'll learn that the only way to build patient trust is to compel physicians, nurses, administrators and staff members to work as trusted teams. Together, we'll identify and organize our leadership approach into a daily practice centered on creating a team that trusts each other.

Client Feedback...

Mike Wirth, President The Governance Institute: "Dr Wong's group problem solving forums provided our board members and leaders with a conference experience that resulted in immediate impact and lasting value."

Peggy Broussard Wheeler Vice President, Rural Healthcare and Governance
California Hospital Association:
"Having worked with Dr. Wong several times, I've seen more leadership attendance grow with each event."
Next page, "Step By Step"

Step By Step

Whether we're together for 90 min. or two days, our process is always grounded in the context of your specific challenges.

  • We'll analyze and determine your current challenges.
  • You'll uncover what the current state costs your organization.
  • You'll understand how becoming Patient Driven Leaders is the first step toward improving patient care, and realize that it all begins with the distinction between our jobs and our organizational roles.
  • You'll gain the clarity and wherewithal to distinguish between symptomatic organizational issues and foundational problems...and secure the understanding and experience to develop curative countermeasures.

We'll introduce you to our "Take Home Tools," program to help you implement your newfound knowledge in the workplace.

Take Home Tools

Our interactive sessions go a step further with the "Take Home Tools," program. When you engage The Bedside Trust to provide your audience with a speech or workshop, we'll provide you with web based follow-up, coaching sessions to ensure implementation. Together, we'll reinforce the highlights of your program and assist your audience to utilize what they've learned. Typically, these follow-up sessions are dedicated to a 30 minute review and a Q & A session to address audience questions that may have developed post-conference. We'll also provide you with audio and video quick, actionable coaching tips to keep your program moving in the right direction. This not only gives you an opportunity to put what you know into action, it allows members who were unable to attend to become invested in the process.

Sample Topics

Where Does Patient Safety Begin? Earning Trust By Becoming Patient Driven Leaders
Brian Wong, MD, CEO, The Bedside Trust

Connecting how you lead to what matters most to patients.

To build patient trust and overcome your organizational challenges, your leadership team needs to realize their roles as team members. Along with leadership, everyone in the organization requires straightforward, essential leadership and business skills that deliver the perspective that their roles greatly affect how they can best serve their patients.

Our Discovery Forum will:

  • Analyze and determine our foremost patient care challenges.
  • Uncover what our current state costs our patients.
  • Learning how to determine the root cause of our safety challenges and the concept of "Community Intelligence," as an organizational solution.
  • Supplying the clarity and wherewithal to distinguish between symptomatic safety issues and foundational problems...and securing the understanding and experience to develop curative countermeasures.
  • Identifying the structure needed to ensure countermeasure effectiveness.

Your leadership team/physicians will acquire substantive knowledge and buy-in for the relationship between role and job, and understand that gaining patient trust depends on instituting this knowledge organization-wide, and that patient trust is the first step to improving patient safety. Physicians and leaders will fully understand their roles by learning how to function as T.R.U.S.T.E.D. Colleagues.

This interactive demonstration will leave you with applicable knowledge to bring back and implement in your community. Our sessions go a step further by providing you with a web/phone based follow-up forum to help ensure implementation.

Patient Driven Leadership
Brian Wong, MD, CEO, The Bedside Trust

Join Dr. Brian Wong of The Bedside Trust for a Discovery Forum aimed at designing concrete, actionable leadership tactics. After years as an executive coach, physician executive and consultant, Dr. Wong has identified the essential skills fundamental to leadership success, and how to leverage them into effective strategies.

He'll introduce a leadership practice, which provides leaders with tangible skills that result in more capacity for physicians, nurses and administrators to fulfill their jobs. This Patient Driven Leadership Practice™ enables leadership to lead based on what matters most to patients.

You'll discover how to thrive as a leader by compelling physicians, nurses, administrators and staff members to work as trusted teams.

Our interactive session begins by clarifying how your leadership skills affect the current state of your organization and what operating in this state costs both your staff and organization. We'll envision your ideal state as a leader, and realize exactly how to reach it by outlining a specific game plan of relational and operational countermeasures to ensure success.

At sessions end, you'll have re-prioritized your role and job as a leader, become a better organizational diagnostician, and have the tools to find the root causes of current and upcoming challenges.

Physician Engagement: Connecting Leadership to what matters most to patients.
Brian Wong, MD, CEO, The Bedside Trust

This Discovery Forum delivers a simplified physician leadership practice that ensures your entire medical staff shows up as a leaders in their role.  The resulting conditions create more capacity for physicians and clinical teams to fulfill their jobs, leading to substantially improved physician collaboration.

Physician engagement improves when people work well together.
This begins with an engaged staff that knows how their roles impact their jobs. Clarity of role affects everyone's ability to interact as teams, and earn patient trust. Optimal care is delivered by those who understand that working effectively together cures their organization's problems and decreases the burden of overwhelming initiatives. By looking past what our jobs require and realize our roles as team members, we'll be better positioned to solve organizational problems as teams.

In this interactive, Discovery Forum, you will:

  • Understand how "role clarity" ensures everyone shows up as determined leaders in their jobs and makes teamwork possible.
  • Gain the ability to identify the foremost physician engagement challenges facing hospitals and uncover what your current state costs patients.
  • Learn how to determine the root cause of our challenges and develop self-organized teams to solve organizational problems.
  • Understand how the Patient Driven Leadership Practice™ defines and improves physician engagement by giving your medical staff the relational skills needed to organize and solve problems collectively.
  • Create the conditions where everyone has clarity of role, ensuring every individual shows up as a leader in their role with more capacity to fulfill their jobs.

 

Bedside Channel

Bedside Channel

Find quick answers in our executive coaching video library. Through short clips, Dr. Wong shares proven ideas to immediately implement into your workplace.

Subscribe to the Bedside Trust Coaching Channel

We're speaking to Healthcare leaders throughout the country focused on providing answers to their most challenging problems

January 24, 2012 Center for Healthcare Governance

February 23, 2012 VHA Mid-America, Clearwater Beach FL

February 28, 2012 California Hospital Association Rural Healthcare Symposium

March 15, 2012 North Memorial Healthcare

May 17, 2012 Yale New Haven Hospital

June 11-12, 2012 VACHE – Santa Fe cluster

June 26 & 28, 2012 Montana Hospital Association

July 24 & 26, 2012 Montana Hospital Association

June 29, 2012 Tennessee Hospital Association

September 12, 2012 Colorado Hospital Association, Vail CO

October 3-4, 2012 ACHE – San Diego cluster

October 10-12, 2012 iProtean Inaugural Leadership Conference

October 26, 2012 Minnesota Hospital Association

Latest Articles and Publications

Keynote TranscriptDownload the PDF
Patient-Driven Leadership
By Brian Wong M.D., M.P.H., The Bedside Trust, LLC

Audiences Share...

Excellent speaker. Standing ovation very deserved. I did not even notice the time passing. — CEO

A very powerful message and speaker. Please invite him back! — Patient Relations Officer

He has inspired me to look at myself and then go and teach my staff. This was a wonderful 
presentation. — Administrative Director

Excellent. The importance of self reflection cannot be overstated. If you want one, be one! Motivating presentation. How to get past the negativity and resistance. Give it a try!  — Chief Human Resource Officer

Wow. Great presentation. I will definitely use with my leadership team. Made this conference 
very worthwhile. — CNO

Fabulous presenter. I am going to set up an LDI around what he presented. — Director, Patient Relations 

Brian, Thank you for humbling each of us. I will promise to take your message back home and share this with all. Mostly, I will work harder to avoid my soul from becoming sick. — Manager of Customer Relations