Approach

What could you get done if your physicians, nurses, staff and leadership trusted each other... and how would it affect patient care?

As physicians and CEOs, we’ve walked and worked the floors of hundreds of organizations that can’t figure out how they’ve become so overwhelmed and inefficient. They all speak of being buried by initiatives, failed physician partnerships and disengaged employees. We hear a lot about staffs escalating problems rather than solving them, and strained if not failed relationships, which all lead to unacceptable performance in clinical quality, reduced patient safety, and deteriorating financial performance.

Could the simple concept of trusting our colleagues lead to a more self-organized, problem solving culture?

Before working with the Bedside Trust, one of our clients, Lisa Alexander, VPMA, Parrish Medical Center, shared , “Most of us are experiencing a place where our organizations feel fractured...we’re running too many programs, our resources are limited, our people are pulled a hundred different ways, leaving every man to fend for himself... and it’s all built on a foundation of distrust.”

She went on to speak of what felt like a crack in the foundation of her organization that had previously been addressed by dumping on more band-aid initiatives instead of seeking out the root cause of their problems. Stymied, Lisa said, “We all know that treating symptoms does nothing for the long term success of our patients or our organization... what we need is a curative approach to our problems.” At the time, she didn’t know she was talking about Bedside’s Cultural Operating System (COS).

At Bedside Trust, the word “Culture” speaks to how every member (from bottom to top) of an organization relates to each other. Our COS consists of tools that help us to define the current state of an organization and why it is what it is (root cause of your problems). It clarifies the costs of remaining in a “business as usual” mode and embeds relational answers to tackle operational problems. Cultural Operating System