Client Feedback

“Implementing the Cultural Operating System showed us that the business skills needed to solve our operational problems were actually relational abilities that we all inherently have, but don’t know how to use.”  — CEO  Seattle, WA

“It became immediately apparent that the starting point to better patient care and safety is an improved physician/hospital relationship...”  — CMO  Atlanta, GA

“We were having unproductive meetings that led us to more initiatives. When we changed our mindset...the way we think and act with each other... the real causes of our problems became obvious.”  — Nurse Manager  Charlotte, NC

• Health Systems and Hospitals
• State Hospital Associations and Healthcare Institutes

AnMed Health, Anderson, SC Aurora Health Care, Milwaukee, WS CAMC Health System, Charleston WV Centra Health, Lynchburg, VA Central Florida Health Alliance, Leesburg, FL Covenant Health, Knoxville, TN DCH Health System, Tuscaloosa, AL Exempla St. Joseph Hospital, Denver CO Forrest General Hospital, Hattiesburg, MS Harbin Clinic, Rome GA Henry Mayo Newhall Memorial Hospital, Valencia, CA Highline Medical Center, Burien, WA Lakeland Regional Health System, St. Joseph, MI Lakeland Regional Medical Center, Lakeland, FL

Maricopa Integrated Health System, Phoenix, AZ Memorial Health System, Colorado Springs, CO Mission St. Joseph Health System, Asheville, NC North Colorado Medical Center, Greeley, CO Northridge Hospital Medical Center, Northridge, CA Parrish Medical Center, Titusville, FL Pitt County Memorial Hospital, Greenville, NC Seattle Children's Hospital, Seattle, WA Sisters of Providence Health System, Seattle WA Skagit Valley Hospital, Mt Vernon, WA St. Francis Hospital, Columbus, GA St. Luke's Regional Medical Center Sioux City, IA Stanly Regional Hospital, Albemarle, NC Wyoming Medical Center, Casper, WY

Alabama State Hospital Association Arizona State Hospital Association Center to Advance Palliative Care (CAPC) Colorado Medical Society, Denver, CO Colorado State Hospital Association COPIC Insurance, Denver, CO Georgia State Hospital Association Idaho State Hospital Association Kansas State Hospital Association Maine State Hospital Association Maryland State Hospital Association Michigan State Hospital Association Mississippi State Hospital Association Missouri State Hospital Association Montana State Hospital Association

Nebraska State Hospital Association North Carolina State Hospital Association NRC Picker, Lincoln NE Oklahoma State Hospital Association Pennsylvania State Hospital Association South Carolina State Hospital Association The Governance Institute, San Diego, CA The Leadership Institute @USF, Tampa, FL Utah State Hospital Association VHA-Gulf States VHA-MidAtlantic VHA-South East Virginia State Hospital Association West Virginia Hospital Association Wisconsin State Hospital Association