Step One: The Curative Nature of Trust

The Cost of Distrust

Regardless of how well conceived your processes and initiatives are, they depend on groups of individuals to carry them out. Unfortunately, in today’s pervasive “Every man for himself” business culture, we find autonomous, isolated individuals following separate courses of action. The “Leave me alone and get out of my way” attitude they project leads to co-workers feeling berated, intimidated and even bullied. A sarcastic, cynical atmosphere becomes the norm, and the idea of having safe conversations is non-existent.

When everyone works against each other, initiatives overload, nothing get accomplished, and hurrying to put out fires becomes the order of the day...every day. Staffs handicapped with tunnel vision end up treating reoccurring symptoms while their root cause problems are left untreated and ripe to multiply.

Applying bandaid after bandaid leads to anger and frustration. People become judgmental, impatient and even more intolerant of their co-workers. Some just move along in their self-decided rigid world, while others withdraw and shut down entirely. In either case, the entire organization suffers enormous financial, operational and human costs...and moves a step closer to operating on life support.

This self-perpetuating cycle of distrust can’t be dissolved with operational initiatives...only a trusting environment will cure the ills of our relational woes.

A Simple Matter of Trust

Having faith or confidence in your fellow humans should be a given in a more perfect world...instead of a complete paradigm shift. We’re so entrenched in ourselves that we’ve forgotten the benefits that come along with trusting each other. Until now, we didn’t have the tools to alter entire cultural models, nor the capabilities of embracing changes.

At Bedside Trust, we’ve developed proven methods to lead individuals toward a common ground...actual implementable strategies that reteach how to work with each other...how to better understand each other’s perspectives and gain from them.

Then, safe conversations become the norm. And with shared perspectives and comfortable exchanges, the right questions get asked and answered...and the ability to diagnose and actually treat our foundational problems becomes a commonplace reality.

As a result, “Community Intelligence,” replaces “Every man for himself,” and everyone becomes a T.R.U.S.T.E.D colleague.

Safe Conversations Are a Business Competency

Our T.R.U.S.T.E.D program virally makes it’s way through organizations, instilling a measure of accountability that’s needed to make the transformation into a culture of Community Intelligence. It defines peer and team behavior and is the basis for personnel evaluations, on-boarding, and physician/staff recruitment and selection.

The process itself doesn’t require in-depth training or additional initiatives...it begins with thoughtful conversations with leaders and staff that determines the criteria and programming necessary to create a true team framework.

The program actually lets us know how responsive and respectful we are to each other. Do you listen and learn without judging? Are you a safe person...easy to approach...do you invite opinions? While working in hundreds of hospitals nationwide, it became immediately apparent that these relational qualities are actually business competencies that easily depreciate and erode.

Find out where exactly your culture stands and where you would like it to go, with our Relational Work-up.

Problem Solving 101

Years of working with hundreds of physicians in organizations has validated what we saw our first day on the job...good, individual problem solvers can’t fill the void needed to keep your organization healthy. A truly healthy organization depends on its staffs’s ability to solve problems collaboratively. And if you don’t have this ability (business competency), you’re working with one hand tied behind your back. Our Relational Work-up is the model that our clients use to achieve optimal health...

Our clients realize Community Intelligence by using our problem solving model, “The Relational Work-up”, to truly understand and remediate the issues and problems facing them. This daily, actionable tool allows them to solve small day-to-day challenges, hold more effective meetings, and immediately lessens the need for process improvement initiatives. As team problem solvers, they quickly and efficiently get to the root cause of what ails them.

The process starts with collectively defining your “Ideal State”. By building an aspirational, benefit oriented view of what your organization should look like, your team members will quickly recognize and develop ideas to make their desires become a reality.

We’ll look at how you currently operate and discover the disastrous effect it has on individuals and the organization...and begin a team shift into self-organizational thinking. Our collaborative process of distillation drills down on why we’re in the mess were in, and potently illustrates the devastating costs to our organization. We gain clarity into the root causes of our problems and migrate from symptomatic to curative solutions.

Naturally, our newfound lucidity leads us to producing operational and relational countermeasures that quickly attack and eliminate our foundational problems...opening the door for our ideal team experience...Community Intelligence.

Mutual respect becomes commonplace, a shared, clear vision with expected outcomes guides us toward common goals, and honest dialog and trust become the lifeblood of daily interactions. When your passionate, engaged workforce faces operational problems, they’ll develop relational answers together.