BEDSIDE SPEAKERS

Dr. Brian Wong and our faculty are all physician leaders and healthcare executives. They bring the experience of initiating change in diverse healthcare systems and hospitals nationwide. We customize keynotes, leadership workshops, board retreats for industry association meetings and national major medical conferences. We bring answers to the issues that challenge you every day.

We provide experiences that illustrate a shift in thinking about how we interface and solve organizational problems together on a daily basis. We introduce a new paradigm that produces curative approaches to solving foundational problems. Our personalized programs center around varied topics including, and not limited to:

Media Center

Dr. Brian Wong

Listen to Dr. Brian Wong speaking at the NRC Picker Symposium (1:20)

CLICK HERE to listen

Watch Dr. Wong address Sisters of Providence Health System, The Excellence Forum.

CLICK HERE to watch video (1:08)

Failed physician partnerships
Poor physician staff relations
Lack of traction and buy-in for initiatives
Lack of employee engagement
Suboptimal performance in clinical quality and patient safety
Suboptimal performance in patient, employee or physician satisfaction
Throughput bottlenecks and other operational inefficiencies
Unproductive physician hospital relations
Deteriorating financial performance
Initiative overload

Our interactive sessions define issues that heavily impact our industry on a daily basis. We provide clarity of the symptoms challenging us, and a curative method to solve our problems.

Click here to learn more about our Step By Step process and our follow-up program, Take Home Tools.

What Our Clients Are Saying...

Great presentation. Can see how T.R.U.S.T.E.D would help our physician partners and administration become more patient centered — VPMA

Dr. Wong is an excellent presenter. Practical, engaging, entertaining…the best! His presentation was insightful, meaningful and the take-home points were abundant! I want our organization to begin working with him. — Board Chair

If there was a higher rating I would give it to him. — Chief of Staff

Thank you for sharing your story. You provided us with wonderful tools and a roadmap to make a positive change that can enhance the patient experience. — VP Patient Experience

Excellent speaker. Very inspirational. — ED Clinical Manager

Best demonstration of “practice what you teach” I have ever seen. Congratulations on your very successful “personal” public journey to become the “self actualized” person you are. — VP Nursing

What We Do

Our speeches, workshops and executive retreats give the clarity, capacity and actionable tools needed to improve organizations and patient care. Each session comes from our firsthand experiences as physicians and executives and goes to the heart of what ails our industry, and your organization.

We’ll craft a session to meet your needs - typical formats include:

1-2 day board and executive retreats
Keynote speeches
Half-day workshops
Specialized break-out sessions

Who We Talk To

We speak to leaders in healthcare - nurse and physician leaders, quality directors, managers,executives and board members...and we speak to the issues and topics affecting all of us.

What We Talk About:

Every organization has different needs and challenges, so we drill down on yours and tailor interactive sessions specifically designed to produce immediate results. Some of the key issues we address:

Patient Safety
Quality
Service Excellence
Executive Leadership
Physician Hospital Relations
Process Improvement/Throughput Effectiveness
Cultural and Organizational Design.

The Benefits

Our workshops and retreats help healthcare leadership discover and understand the root cause of their problems, and create curative solutions. You’ll learn about designing a cultural foundation driven to solve operational problems, and experience how embedding key drivers and powerful problem-solving tools into your culture, help to create a high-performing patient-centered healthcare system.

Our Clients Say It Best...

George Mikitarian, CEO, Parrish Medical Center, said, “The impact of this method is that it unites the organization—from the physician to the food service worker—by creating a common language, on common ground with common goals...These commonalities then become the DNA of the organization.” We at The Bedside Trust call this “DNA” device our Cultural Operating System. Our curative approach gives rise to a problem solving culture that raises performance, builds trust, and directly increases operational efficiency.
Next page, “Step By Step”

Step By Step

Whoever we talk to, what we talk about, and whether we’re together for 90 min. or two days, our process is always grounded in the context of your specific challenges.

We’ll analyze and determine your current challenges.
You’ll uncover what the current state costs your organization.
You’ll understand the process to determining the root cause of your problems and learn the concept of “Community Intelligence,” as a solution.
You’ll gain the clarity and wherewithal to distinguish between symptomatic organizational issues and foundational problems...and secure the understanding and experience to develop curative countermeasures.
We’ll introduce you to our “Take Home Tools,” program to help you implement your newfound knowledge in the workplace.

Take Home Tools

Our interactive sessions go a step further with the “Take Home Tools,” program. When you engage The Bedside Trust to provide your audience with a speech or workshop, we’ll provide you with web based follow-up, coaching sessions to ensure implementation.

Together, we’ll reinforce the highlights of your program and assist your audience to utilize what they’ve learned. Typically, these follow-up sessions are dedicated to a 30 minute review and a Q & A session to address audience questions that may have developed post-conference. We’ll also provide you with audio and video quick, actionable coaching tips to keep your program moving in the right direction. This not only gives you an opportunity to put what you know into action, it allows members who were unable to attend to become invested in the process.

Sample Topics

Where Does Patient Safety Begin? Relational Answers to Operational Problems
Brian Wong, MD, CEO, The Bedside Trust

Patient care improves when people work well together.

This begins with an engaged staff that knows how their roles impact their jobs. Clarity of role affects everyone's ability to interact, and best serve the patient's needs. Optimal care is delivered by those who understand that working effectively together cures their organization's problems and decreases the burden of overwhelming initiatives. Putting this practice into place creates the foundational component needed to improve patient care. Defining "role clarity" aligns individual missions with the organization's mission.

Together, we'll use our Operational Work-up™ to:

We’ll begin this process together by:

Analyze and determine our foremost patient care challenges.
Uncover what our current state costs our patients.
Learning how to determine the root cause of our safety challenges and the concept of "Community Intelligence," as an organizational solution.
Supplying the clarity and wherewithal to distinguish between symptomatic safety issues and foundational problems...and securing the understanding and experience to develop curative countermeasures.
Identifying the structure needed to ensure countermeasure effectiveness.

Going through this exercise will help you identify and remove unneeded complexities to solve safety problems at the core level. You'll discover our Cultural Operating System (COS), a group problem solving foundation rooted in Community Intelligence and designed to ensure the highest standards of safety throughout your organization. It gives you the wherewithal to design the right conditions needed to find relational answers to operational problems.

This interactive demonstration will leave you with applicable knowledge to bring back and implement in your community. Our sessions go a step further by providing you with a web/phone based follow-up forum to help ensure implementation.

Leadership In The First Person
Brian Wong, MD, CEO, The Bedside Trust

Join Dr. Brian Wong of The Bedside Trust for a problem solving session aimed at designing concrete, actionable leadership tactics. After years as an executive coach, physician executive and consultant, Dr. Wong has identified the essential skills fundamental to leadership success, and how to leverage them into effective strategies.

He'll introduce and utilize the T.R.U.S.T.E.D. Colleague Practice™, which provides leaders with tangible skills that result in more capacity for physicians, nurses and administrators to fulfill their jobs. The T.R.U.S.T.E.D. Colleague Practice™ enables leadership to create conditions where everyone has clarity of role and purpose.

You'll discover how to thrive as a leader by learning the relational and operational skills needed to maximize leadership potency, and transform your organization into a more self-organized, proactive community.

Our interactive session begins by clarifying how your leadership skills affect the current state of your organization and what operating in this state costs both your staff and organization. We'll envision your ideal state as a leader, and realize exactly how to reach it by outlining a specific game plan of relational and operational countermeasures to ensure success.

At sessions end, you'll have redefined your role and job as a leader, become a better organizational diagnostician, and have the tools to find the root causes of current and upcoming challenges.

Physician Engagement: The Cost of Distrust
Brian Wong, MD, CEO, The Bedside Trust

This problem solving session delivers a simplified physician/leadership practice that ensures every individual in your organization shows up as a leader in their role. The resulting conditions create more capacity for physicians, nurses and administrators to fulfill their jobs, leading to substantially improved physician engagement.

Physician engagement improves when people work well together. This begins with an engaged staff that knows how their roles impact their jobs. Clarity of role affects everyone's ability to interact as teams, and best serve the patient's needs. Optimal care is delivered by those who understand that working effectively together cures their organization's problems and decreases the burden of overwhelming initiatives. Putting this practice into place creates the foundational component needed to improve and ensure optimal patient safety. Defining "role clarity" aligns individual missions with the organization's mission.

In this interactive, problem solving session, you will:

Understand how "role clarity" ensures everyone shows up as determined leaders in their jobs and makes teamwork possible.
Gain the ability to identify the foremost physician engagement challenges facing hospitals and uncover what your current state costs patients.
Learn how to determine the root cause of our challenges and develop self-organized teams to solve organizational problems.
Understand how the T.R.U.S.T.E.D. Colleague Practice™ defines and improves physician engagement by giving your medical staff the relational skills needed to organize and solve problems collectively.
Create the conditions where everyone has clarity of role, ensuring every individual shows up as a leader in their role with more capacity to fulfill their jobs.